MilesRunner Company Limited Terms & Conditions / Policies

MilesRunner Company Limited: Terms & Conditions / Policies

1. Payment Terms

• All shipments require credit card payment unless:
      (a) Payment is included with the order, OR
      (b) Prior arrangements are made for open/net-term accounts.
• NSF checks incur a $35 fee (net-term accounts only).

2. Credit Policy

• Valid credit application must be on file.
• Accounts with invoices past due will be suspended until paid.
• Defaulting accounts are responsible for collection costs, including attorney fees and court costs.

3. Pricing

• Current prices supersede all previous pricing.
• Prices subject to change without notice.

4. Ordering

• Email orders: Directly contact your sales representative.
• Cancellations only accepted prior to shipment.

5. Back Orders

• Shipped when available.
• Held automatically unless cancellation request is emailed/faxed.

6. Shipping Policy

• ✅ Free standard shipping: 48 contiguous U.S. states.
• ⚠️ Additional fees: Alaska, U.S. territories, international.
• Carrier selected by MilesRunner unless specified at order.
• International customers responsible for customs/duties/taxes.

7. Shortages & Damages

• Inspect immediately: Report damage/shortages to carrier at delivery (note on BOL).
• Notify MilesRunner within 48 hours of delivery.
• Unreported issues after 48 hours = customer responsibility.
• Never deduct shortages from payments.

8. Returns & Refunds

• RMA required: Contact cs@milesrunner.com for authorization.
• 14-day window: Returns must be initiated within 14 days of receipt.
• Restocking fee: 20% on all returns.
• Credit only: Issued to account (no cash refunds), valid for 2:1 offsetting orders.
• Condition: Must be new, unopened, in original packaging.
• Shipping: Customer pays return freight + insurance.
• Deadline: Returns must reach MilesRunner within 30 days of RMA issuance.

9. Warranties
(Applies to all products unless specified otherwise)

• 1-Year Limited Warranty: Covers material/workmanship defects.
• Exclusions:
  • Improper installation, accidents, racing, misuse, normal wear
  • Damage from road hazards, chemicals, salt, modifications
  • Lighting accessories (light bars, bulbs, wiring)
  • Used/open-box/pre-owned products
  • Non-transferable (original purchaser only)
• Claim Process:
  • Proof of purchase required.
  • Defects within 30 days: Free return label.
  • Defects after 30 days: Customer pays return shipping.
  • Inspection required before credit/replacement.

10. Product-Specific Warranties

• Stainless Steel/Powder Coat:
  • Voided by chemical exposure or neglect in harsh climates.
  • Clean salt/chemicals immediately to prevent rust.
• Lighting Accessories: No warranty coverage.

11. Credits

• Issued within 45 days of return receipt.
• Credit amount: Lowest net price paid in past year.
• Requires account in good standing.
• Never self-deduct credits from payments.

 

MilesRunner Company Limited

975 Old Norcross Rd,
Lawrenceville, GA 30046
Phone: (831) 216-8185‬

Email: cs@milesrunner.com

Website: www.milesrunner.com

Facebook: MilesRunner Facebook

Instagram: MilesRunner Instagram

Office Hours: 9am-6pm Mon-Fri PST