Shipping Policy
Order Processing & Shipping Times
We process all orders within 1 business days on business days (Monday-Friday, excluding holidays).
Once your order is processed, it will be shipped via UPS, FedEx, or USPS.
Delivery time: 3-7 business days to the 48 contiguous U.S. states.
Additional shipping time and fees apply for orders shipped to Alaska, U.S. territories, and countries outside the USA.
Please note that shipping times may vary depending on carrier delays or unforeseen circumstances. You will receive a tracking number as soon as your order ships.
For expedited shipping options or international delivery, please contact our customer service team.
Shipment; Freight Policy
• All freight-prepaid shipments will be by a freight company chosen by MilesRunner unless the freight company is specified at the time the order is placed.
• MilesRunner is not responsible for any custom/brokerage fees, taxes or duties related to international orders.
Shortages; Damages
• Inspection of shipments is the responsibility of the customer. Damage or shortages need to be reported by the customer to the carrier at the time of delivery and noted on the bill of lading. Any claims not reported within 48 hours of delivery will not be honored.
• MilesRunner needs to be notified of any items that are damaged during shipping. Claim process may take up to 21 days.
• Do not deduct shortages from invoices when making payment.
• The customer will be responsible for payment of any damages or shortages not reported within 48 hours of receipt of the shipment.
